Here at www.tenderbeautypearls.com™, a Better Business Bureau Online Accredited Business (please use the link below), we guarantee customer satisfaction. We offer every customer who buys from us a 90-day Warranty on all workmanship at no extra cost, and a 90-day, no-hassle returns policy, as outlined below. (Please scroll all the way down for more information about pearl care.)
Here's what our grateful customers say: "I will vouch for the merchandise, and most importantly the AWESOME customer service." ~ Leona J.
OUR GUARANTEE
-If for any reason you are not completely delighted with your purchase of www.tenderbeautypearls.com™ jewelry, you may return it to us by mail within 90 days of the ship or purchase date for a full refund to one of the addresses listed below. Merchandise returned for a refund must include the original packing list or receipt, the presentation box and free gift if applicable.
-We also will exchange your www.tenderbeautypearls.com™ purchase for another www.tenderbeautypearls.com™ product of the same cost within 90 days of purchase, on request. In addition, www.tenderbeautypearls.com™ will repair faulty clasps or workmanship on the jewelry we sell at no extra charge, within 90 days of purchase. Exchanges of the same cost and repairs will be sent back to you free of charge as soon as the items are available, usually within 2-4 weeks.
Please note that our warranty and returns policy applies to purchased items only.
(Exceptions: Purchases of resized rings, special orders, custom orders, and manufactured orders are final, and cannot be returned for a refund or exchanged. We will correct any factory defect or order error on these orders within 90 days of purchase. Please contact us with questions.)
RETURNS AND CANCELLATIONS
-Orders may be cancelled in writing within 24 hours of placement, calculated on Eastern Time. Please us send email. Otherwise, your order may be processed and shipped.
-Should you wish to make an exchange for an item of greater value, the balance you owe must be received before shipping.
-Should you decide on an exchange of lesser value, we will process the balance we owe you when the order is shipped. Customers whose checks are returned for lack of funds or other issues will be charged a $25.00 processing fee.
-No refunds will be issued until we receive your returned www.tenderbeautypearls.com™ merchandise via authorized mail and delivery services.
-Please allow up to 4-8 weeks to receive any refund owed, or to see it post to your credit card account. Refunds are processed through appropriate PayPal and banking systems. Refunds of cash or currency are not available.
-Please note: We do not maintain a brick-and-mortar store, or showroom. Returns of www.tenderbeautypearls.com™ purchases are accepted via authorized US mail and commercial delivery services only.
-Please include a delivery confirmation receipt or other tracking receipt with your mailed return, and contact us to let us know the return is coming. We cannot be held responsible for lost or misdirected packages.
-Your shipping and insurance expenses (should you choose to buy insurance) are not refundable.
-A 20% restocking fee will be assessed on customer accounts that demonstrate the frequent and repeated purchase-and-return of items from our www.tenderbeautypearls.com™ inventory. We reserve the right to refuse purchases or returns when abuse of our generous, no-hassle returns policy is detected.
-We do not offer rentals, consignment, buying on memo, store credit, financing, layaways, or deferred payment plans of any kind. All orders must be paid in full with your credit card, debit card, PayPal e-check, bank check, or money order before shipping. Please do not send cash or currency (cash and currency received will be returned to you).
CUSTOM AND SPECIAL ORDERS
-Purchases of resized rings, and other special, custom or manufactured orders are final, and cannot be returned for refund or exchange. Should we, or your local jeweler resize your ring, or create custom pieces from www.tenderbeautypearls.com™ stock, the ring or other item(s) will not be returnable for refund or exchange.
-We will correct any factory defect or order error on special, custom or manufactured orders orders within 90 days of purchase. Please notify us as soon as possible.
-Special, custom or manufactured orders may be cancelled in writing within 24 hours of placement, calculated on Eastern Time. Please us send email. Otherwise, your order will be processed and will be final.
-We do not offer rentals, consignment, buying on memo, store credit, financing, layaways, or deferred payment plans of any kind. All orders must be paid in full with your credit card, debit card, PayPal e-check, bank check, or money order before shipping. Please do not send cash or currency.
-Customers whose checks are returned for lack of funds or other issues will be charged a $25.00 processing fee.
PRODUCT RETURNS ADDRESSES
www.tenderbeautypearls.com™ product returns are accepted by mail only. For any Tender Beauty Pearls™ product, please send your return to one of the following addresses:
-tenderbeautypearls.com, Johanna Lolax, President, 800 Main Street, #203, Holden, MA 01520
-tenderbeautypearls.com, Johanna Lolax, President, 1087 Lewis River Rd #189 Woodland, WA 98674
(Please note: We do not maintain a brick-and-mortar store, or showroom. No refunds or exchanges will be issued until a return of merchandise is received. Please include a delivery confirmation receipt or tracking information with your mailed return, and contact us to let us know the return is coming. USPS Mail shipping options include a delivery confirmation number, but not insurance. We cannot be responsible for lost or misdirected returns.)
CONTACT US BY MAIL, EMAIL OR PHONE
Customers who want to pay by phone, check, or money order, who have questions, or who need assistance, may contact Johanna at our customer service phone numbers, mail or email address, and fax numbers, which are open and listed below:
1-877-PEARL-01 (1-877-732-7501) - toll-free US & Canada
1-508-829-GEM2 - local calls and collect international calls
1-508-829-GEM5 - local and international 24/7 fax line
1-508-479-7116 - company cell Sun-Fri 9am to 6 pm Eastern Time.
johanna.lolax - free international calls through Skype
tenderbeautypearls@yahoo.com - email
tenderbeautypearls.com, Johanna Lolax, President, 800 Main Street, #203, Holden, MA 01520
Tender Beauty Pearls™ is a registered dba and subsidiary of Best Consulting, LLC™, an independent company founded by Johanna Lolax in Massachusetts.
Our toll-free lines are for customer service only. Telemarketing sales professionals using these lines will be asked to call us back on our local and business cell phone numbers. Offers from off-shore lotteries, persons engaged in illegal activities, and fraudulent orders, will be reported to appropriate authorities.
OUR COMMITMENT TO YOUR PRIVACY
www.tenderbeautypearls.com™ is an BBBOnline Accredited business, and a dba of Best Consulting, LLC of Massachusetts. Your privacy and security are important to us. To better protect your privacy, and in accordance with Massachusetts 201 CMR 17.00 the following notice explains the information we collect from customers and employees, how it is used, how it is safeguarded, and how to contact us about your pearl purchase if you have any concerns.
OUR COMMITMENT TO THE SECURITY OF YOUR DATA
Your privacy and security are of the highest importance to Best Consulting, LLC and its subsidiaries. Best Consulting, LLC and its subsidiaries, including TenderBeautyPearls™.com, DO NOT keep, store, or maintain access to customer and employee credit/debit card information, financial account numbers, social security numbers, and driver's license or state-issued identification numbers in ANY digitized or hard copy business file after order or application processing.
Mailing information available through public records such as the telephone book and internet search sites, including customer name, mailing address, and email address, is collected ONLY for shipping, order fulfillment, purchase return or exchange, and the mailing of special offers to customers who wish to receive them.
Mailing information is encrypted and protected from spyware and other hacking softwares, stored in a secure facility, and is viewed or used only by Johanna Lolax, President & Founder of Best Consulting, LLC and its subsidiaries, TenderBeautyPearls™.com included.
Your information NEVER is sold or transferred for our profit, or the profit of any other party.
PEARL CARE
Cultured pearls are real pearls, and real gems. Please read more about pearls, our quality, and pearl care below, or contact our Pearl Expert and President, Johanna Lolax, GIA Pearls Diplomate, at tenderbeautypearls@yahoo.com, and at 1-877-PEARL-01 with your questions.
Pearls are one of the softer gems, measuring 3.0-4.0 on the MOHS Scale of Hardness (diamonds are a 10). You may wear them every day with jeans, business clothes, and dress wear, but please put them on only after you have applied lotions, perfumes, aftershaves, and hair styling products.
Pearls rings should be removed be before handwashing, and all pearl jewelry should be removed before showering, bathing, swimming, and sleeping. Please store them in their box or a satin pouch separate from other jewelry to protect them from scratches.
Pearl jewelry may be gently wiped with a soft optical cloth after each use, and washed in clean, lukewarm water (or a gentle cleanser designed for pearls) as desired. Washed pearl strands should be allowed to air dry for 24 hours. Harsh cleansers and sonic cleaners will damage pearls, as will rolling them in salt or wood chips as a means of cleansing: If your pearls are heavily soiled, they should be taken to a reputable jeweler for professional cleaning.
Should you wish to purchase a gentle, all-natural pearl cleanser, please visit:
http://www.thepearldoctor.com/at this link:
Here's what our grateful customers say: "I will vouch for the merchandise, and most importantly the AWESOME customer service." ~ Leona J.
OUR GUARANTEE
-If for any reason you are not completely delighted with your purchase of www.tenderbeautypearls.com™ jewelry, you may return it to us by mail within 90 days of the ship or purchase date for a full refund to one of the addresses listed below. Merchandise returned for a refund must include the original packing list or receipt, the presentation box and free gift if applicable.
-We also will exchange your www.tenderbeautypearls.com™ purchase for another www.tenderbeautypearls.com™ product of the same cost within 90 days of purchase, on request. In addition, www.tenderbeautypearls.com™ will repair faulty clasps or workmanship on the jewelry we sell at no extra charge, within 90 days of purchase. Exchanges of the same cost and repairs will be sent back to you free of charge as soon as the items are available, usually within 2-4 weeks.
Please note that our warranty and returns policy applies to purchased items only.
(Exceptions: Purchases of resized rings, special orders, custom orders, and manufactured orders are final, and cannot be returned for a refund or exchanged. We will correct any factory defect or order error on these orders within 90 days of purchase. Please contact us with questions.)
RETURNS AND CANCELLATIONS
-Orders may be cancelled in writing within 24 hours of placement, calculated on Eastern Time. Please us send email. Otherwise, your order may be processed and shipped.
-Should you wish to make an exchange for an item of greater value, the balance you owe must be received before shipping.
-Should you decide on an exchange of lesser value, we will process the balance we owe you when the order is shipped. Customers whose checks are returned for lack of funds or other issues will be charged a $25.00 processing fee.
-No refunds will be issued until we receive your returned www.tenderbeautypearls.com™ merchandise via authorized mail and delivery services.
-Please allow up to 4-8 weeks to receive any refund owed, or to see it post to your credit card account. Refunds are processed through appropriate PayPal and banking systems. Refunds of cash or currency are not available.
-Please note: We do not maintain a brick-and-mortar store, or showroom. Returns of www.tenderbeautypearls.com™ purchases are accepted via authorized US mail and commercial delivery services only.
-Please include a delivery confirmation receipt or other tracking receipt with your mailed return, and contact us to let us know the return is coming. We cannot be held responsible for lost or misdirected packages.
-Your shipping and insurance expenses (should you choose to buy insurance) are not refundable.
-A 20% restocking fee will be assessed on customer accounts that demonstrate the frequent and repeated purchase-and-return of items from our www.tenderbeautypearls.com™ inventory. We reserve the right to refuse purchases or returns when abuse of our generous, no-hassle returns policy is detected.
-We do not offer rentals, consignment, buying on memo, store credit, financing, layaways, or deferred payment plans of any kind. All orders must be paid in full with your credit card, debit card, PayPal e-check, bank check, or money order before shipping. Please do not send cash or currency (cash and currency received will be returned to you).
CUSTOM AND SPECIAL ORDERS
-Purchases of resized rings, and other special, custom or manufactured orders are final, and cannot be returned for refund or exchange. Should we, or your local jeweler resize your ring, or create custom pieces from www.tenderbeautypearls.com™ stock, the ring or other item(s) will not be returnable for refund or exchange.
-We will correct any factory defect or order error on special, custom or manufactured orders orders within 90 days of purchase. Please notify us as soon as possible.
-Special, custom or manufactured orders may be cancelled in writing within 24 hours of placement, calculated on Eastern Time. Please us send email. Otherwise, your order will be processed and will be final.
-We do not offer rentals, consignment, buying on memo, store credit, financing, layaways, or deferred payment plans of any kind. All orders must be paid in full with your credit card, debit card, PayPal e-check, bank check, or money order before shipping. Please do not send cash or currency.
-Customers whose checks are returned for lack of funds or other issues will be charged a $25.00 processing fee.
PRODUCT RETURNS ADDRESSES
www.tenderbeautypearls.com™ product returns are accepted by mail only. For any Tender Beauty Pearls™ product, please send your return to one of the following addresses:
-tenderbeautypearls.com, Johanna Lolax, President, 800 Main Street, #203, Holden, MA 01520
-tenderbeautypearls.com, Johanna Lolax, President, 1087 Lewis River Rd #189 Woodland, WA 98674
(Please note: We do not maintain a brick-and-mortar store, or showroom. No refunds or exchanges will be issued until a return of merchandise is received. Please include a delivery confirmation receipt or tracking information with your mailed return, and contact us to let us know the return is coming. USPS Mail shipping options include a delivery confirmation number, but not insurance. We cannot be responsible for lost or misdirected returns.)
CONTACT US BY MAIL, EMAIL OR PHONE
Customers who want to pay by phone, check, or money order, who have questions, or who need assistance, may contact Johanna at our customer service phone numbers, mail or email address, and fax numbers, which are open and listed below:
1-877-PEARL-01 (1-877-732-7501) - toll-free US & Canada
1-508-829-GEM2 - local calls and collect international calls
1-508-829-GEM5 - local and international 24/7 fax line
1-508-479-7116 - company cell Sun-Fri 9am to 6 pm Eastern Time.
johanna.lolax - free international calls through Skype
tenderbeautypearls@yahoo.com - email
tenderbeautypearls.com, Johanna Lolax, President, 800 Main Street, #203, Holden, MA 01520
Tender Beauty Pearls™ is a registered dba and subsidiary of Best Consulting, LLC™, an independent company founded by Johanna Lolax in Massachusetts.
Our toll-free lines are for customer service only. Telemarketing sales professionals using these lines will be asked to call us back on our local and business cell phone numbers. Offers from off-shore lotteries, persons engaged in illegal activities, and fraudulent orders, will be reported to appropriate authorities.
OUR COMMITMENT TO YOUR PRIVACY
www.tenderbeautypearls.com™ is an BBBOnline Accredited business, and a dba of Best Consulting, LLC of Massachusetts. Your privacy and security are important to us. To better protect your privacy, and in accordance with Massachusetts 201 CMR 17.00 the following notice explains the information we collect from customers and employees, how it is used, how it is safeguarded, and how to contact us about your pearl purchase if you have any concerns.
OUR COMMITMENT TO THE SECURITY OF YOUR DATA
Your privacy and security are of the highest importance to Best Consulting, LLC and its subsidiaries. Best Consulting, LLC and its subsidiaries, including TenderBeautyPearls™.com, DO NOT keep, store, or maintain access to customer and employee credit/debit card information, financial account numbers, social security numbers, and driver's license or state-issued identification numbers in ANY digitized or hard copy business file after order or application processing.
Mailing information available through public records such as the telephone book and internet search sites, including customer name, mailing address, and email address, is collected ONLY for shipping, order fulfillment, purchase return or exchange, and the mailing of special offers to customers who wish to receive them.
Mailing information is encrypted and protected from spyware and other hacking softwares, stored in a secure facility, and is viewed or used only by Johanna Lolax, President & Founder of Best Consulting, LLC and its subsidiaries, TenderBeautyPearls™.com included.
Your information NEVER is sold or transferred for our profit, or the profit of any other party.
PEARL CARE
Cultured pearls are real pearls, and real gems. Please read more about pearls, our quality, and pearl care below, or contact our Pearl Expert and President, Johanna Lolax, GIA Pearls Diplomate, at tenderbeautypearls@yahoo.com, and at 1-877-PEARL-01 with your questions.
Pearls are one of the softer gems, measuring 3.0-4.0 on the MOHS Scale of Hardness (diamonds are a 10). You may wear them every day with jeans, business clothes, and dress wear, but please put them on only after you have applied lotions, perfumes, aftershaves, and hair styling products.
Pearls rings should be removed be before handwashing, and all pearl jewelry should be removed before showering, bathing, swimming, and sleeping. Please store them in their box or a satin pouch separate from other jewelry to protect them from scratches.
Pearl jewelry may be gently wiped with a soft optical cloth after each use, and washed in clean, lukewarm water (or a gentle cleanser designed for pearls) as desired. Washed pearl strands should be allowed to air dry for 24 hours. Harsh cleansers and sonic cleaners will damage pearls, as will rolling them in salt or wood chips as a means of cleansing: If your pearls are heavily soiled, they should be taken to a reputable jeweler for professional cleaning.
Should you wish to purchase a gentle, all-natural pearl cleanser, please visit:
http://www.thepearldoctor.com/at this link:
Contact Johanna at tenderbeautypearls@yahoo.com.
Copyright © 2008 Best Consulting, LLC and Tender Beauty™ Pearls. All Rights Reserved. Trademarks Pending. All photographs on the Tender Beauty Pearls site are used with the permission of our photographers, suppliers, and other business partners. We proudly serve pearl buyers worldwide in Las Vegas, Miami, Athens, St. Paul, Dublin, London, Edinburgh, Stockholm, Moscow, Berlin, Paris, Monaco Ville, Milan, Rome, Vancouver, Montreal, Boston, New York City, Washington DC, Philadelphia, Bismarck, Savannah, Dallas, Madison, Chicago, Omaha, Cleveland, Salt Lake City, Kansas City, Nashville, Phoenix, Los Angeles, Oakland, Toronto, and Seattle.